Terms of service

Effective Date: January 1, 2025

Welcome to Rolavencia (the "Site"), operated by Guangzhou Yumiao Technology Co., Ltd. ("we", "us", "our"). By accessing or using our Site, purchasing our products, or engaging with our services (collectively, the "Services"), you agree to be bound by these Terms of Service (the "Terms") and our Privacy Policy. If you do not agree to these Terms, you may not use our Site or Services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Guangzhou Yumiao Technology Co., Ltd. Your use of the Site and Services indicates your full acceptance of these Terms and any amendments we may make from time to time. We reserve the right to update or modify these Terms at any time without prior notice; changes will be effective immediately upon posting on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our Site and purchase our products. By using the Site, you represent and warrant that you are of legal age to form a binding contract and that you comply with all applicable laws and regulations.

If you are using the Site on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

3. Use of the Site

3.1 Permitted Use

You may use the Site only for lawful purposes and in accordance with these Terms. Permitted uses include:

  • Browsing and searching for product information
  • Purchasing products offered on the Site
  • Contacting our customer service team
  • Submitting feedback or reviews (in compliance with our content policies)

3.2 Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

  • Violating any applicable local, state, national, or international law or regulation
  • Interfering with or disrupting the operation of the Site (e.g., hacking, introducing malware, overloading servers)
  • Using the Site for fraudulent or deceptive purposes (e.g., identity theft, credit card fraud)
  • Reproducing, distributing, or modifying any content from the Site without our written permission
  • Posting or transmitting any harmful, offensive, or inappropriate content (e.g., violent, discriminatory, or obscene material)
  • Attempting to gain unauthorized access to our systems or user accounts

4. Product Orders & Payments

4.1 Order Placement

When you place an order on the Site, you make an offer to purchase the selected products at the stated price (including shipping costs and taxes, if applicable). We reserve the right to accept or reject your order for any reason, including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

You will receive an order confirmation email once your order is processed; this confirmation does not constitute acceptance of your order, but only acknowledgment that we have received it. We will notify you of order acceptance or rejection via email.

4.2 Payment

We accept major credit cards (Visa, Mastercard, American Express) and other payment methods as indicated on the Site. By submitting payment information, you represent and warrant that you are authorized to use the payment method and that all information is accurate.

We use third-party payment processors to secure and process payments; we do not store full credit card information on our servers (see our Privacy Policy for more details).

4.3 Pricing & Availability

All product prices are listed in US Dollars (USD) and are subject to change without notice. We are not responsible for typographical errors in pricing or product descriptions. If a product is listed at an incorrect price, we may cancel the order and refund any payments received.

Product availability is subject to change, and we reserve the right to discontinue products at any time.

5. Intellectual Property

All content on the Site, including but not limited to logos, trademarks, text, images, graphics, and product designs, is the property of Guangzhou Yumiao Technology Co., Ltd. or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, or distribute any of our intellectual property without our prior written consent. Rolavencia® is a registered trademark of Guangzhou Yumiao Technology Co., Ltd. All other trademarks are the property of their respective owners.

6. Limitation of Liability

To the fullest extent permitted by law, Guangzhou Yumiao Technology Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, or goodwill) arising out of or in connection with your use of the Site or purchase of our products.

Our total liability for any claims arising out of these Terms shall not exceed the total amount you paid for the relevant product or service in question. This limitation of liability applies even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Guangzhou Yumiao Technology Co., Ltd., its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of the Site or violation of these Terms
  • Your breach of any representation or warranty under these Terms
  • Your violation of any applicable law or regulation
  • Any content you post or transmit on the Site

8. Termination

We may terminate or suspend your access to the Site and Services at any time, without prior notice or liability, for any reason (including if we believe you have violated these Terms).

Upon termination, your right to use the Site will immediately cease, and we may delete any information associated with your account (subject to legal requirements to retain certain data).

9. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of law rules.

Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Guangzhou, China. Before initiating legal action, you agree to contact us to attempt to resolve the dispute amicably.

10. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party sites or services.

11. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and us with respect to your use of the Site and purchase of our products, superseding any prior agreements or understandings.

12. Contact Us

If you have any questions or concerns about these Terms, please contact us: