Privacy policy

Effective Date: January 1, 2025

Welcome to Rolavencia (operated by Guangzhou Yumiao Technology Co., Ltd., "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rolavencia.com (the "Site") or purchase our products and services. Please read this policy carefully to understand our practices regarding your personal information and how we will treat it.

1. Information We Collect

We collect information that you provide directly to us, as well as information we automatically collect when you use our Site, and information from third-party sources. The types of information we collect include:

1.1 Personal Information You Provide

  • Contact information: Name, email address, phone number, mailing address, and other similar contact details.
  • Order information: Information about your purchases, such as product selections, shipping preferences, and payment details (we do not store full payment card information).
  • Account information: Username, password, and other account details if you create an account on our Site.
  • Communication information: Content of your messages to us (e.g., through contact forms, email, or phone).

1.2 Automatically Collected Information

  • Device information: IP address, browser type, operating system, device model, and unique device identifiers.
  • Usage data: Information about how you navigate and interact with our Site, such as page views, click-through rates, and time spent on pages.
  • Location information: Approximate geographic location (based on IP address) if you permit it.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

  • Process and fulfill your orders, including shipping, delivery, and customer support.
  • Communicate with you about your orders, account, or our products and services.
  • Improve our Site, products, and services based on your feedback and usage data.
  • Send you marketing communications (with your consent) about new products, promotions, or special offers.
  • Protect our business and users by detecting and preventing fraud, abuse, or illegal activities.
  • Comply with legal obligations and resolve disputes.

3. Disclosure of Your Information

We do not sell your personal information to third parties. We may disclose your information in the following circumstances:

  • Service providers: Third-party companies that assist us with payment processing, shipping, web hosting, marketing, and other business functions (these providers are contractually obligated to protect your information).
  • Legal requirements: If required by law, court order, or government authority, or to protect our rights, property, or safety.
  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new entity.
  • With your consent: We may disclose your information for other purposes with your explicit permission.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure server storage, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location (e.g., the European Economic Area, California), you may have the following rights regarding your personal information:

  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correction: Request correction of inaccurate or incomplete personal information.
  • Right to deletion: Request deletion of your personal information (subject to legal exceptions).
  • Right to opt-out: Unsubscribe from marketing communications at any time (see "Opt-Out" section below).
  • Right to data portability: Request a copy of your personal information in a machine-readable format.

To exercise these rights, please contact us using the information provided in Section 7.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our Site, analyze usage patterns, and deliver personalized content. You can adjust your browser settings to refuse cookies, but this may affect some features of the Site.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

  • Company: Guangzhou Yumiao Technology Co., Ltd.
  • Email: yusenkeji1214@outlook.com
  • Phone: +86 13250822244
  • Address: Room 309, No.324 Tonghe Road, Baiyun District, Guangzhou, China
  • Contact Person: Mr. Wu Jun

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our Site and updating the effective date. We encourage you to review this policy periodically.

9. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China, excluding its conflict of law rules. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Guangzhou, China.